ITIL / ITSM Training Classes, Certification,
Consulting, and Specialized Workshops.
The
Information Technology Infrastructure Library (ITIL®) is a framework of best practices and approaches that will best facilitate the delivery of high quality information technology (IT) services. ITIL
®
outlines an extensive set of management procedures that are intended to support
businesses in achieving high quality services and valuable IT operations.
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Our Services
Tandem Solution has partnered with Service Management Dynamix™ to enable us to provide a broad spectrum of ITSM training options for students. In addition to public and private training, we provide a full complement of ITIL® Consulting Services:
Our Primary Training Partners (Keith Sutherland & Butch Sheets) have long been considered as industry experts. Moreover, they serve on multiple ITIL® examination review boards and have over 70 years of combined IT experience and 20 years of formal IT Service Management knowledge.
Keith Sutherland
Butch Sheets
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Foundation Certification The Foundation Certificate enables people to understand the terminology used within ITIL
®. It focuses upon foundation knowledge with regard to the ITIL
®
Lifecycle and Capability sets as well as covering generic ITIL
®
philosophy and its background. It is a prerequisite for the ITIL
®
v3 Intermediate courses.
Attend
public / instructor-led classes at our site or yours. You
may also attend these same live classes from your home/office PC via our Remote
Classroom Instruction.
If you have 6 or more students, you can schedule
private / Instructor-led classes that have been designed with your specific needs in mind. Private classes may be scheduled at your site or ours.
Foundation Courses:
Practical Skill Building Courses:
ITIL v3 Intermediate Courses:
Once you have completed the Foundation level requirements you are
qualified to accelerate to the Intermediate level. It is not a requirement that
the Practical Skill Building Courses be completed in order to participate at the
Intermediate Level. (What is the difference between the Lifecycle and Capability
paths?)
Lifecycle
Capability
ITIL® Expert
Accredited ITIL®
v3 "Capstone" Course MALC- Managing Across the LifeCycle
We also have
ITSM / ITIL® Offerings beyond ITIL®
certification training engagements that may be scheduled privately.
- Service Management Executive Overview
- CIO Roundtable
- ITSM Lunch and Learn
- Customized workshops focused on particular areas within ITSM
Why Choose ITIL®?
ITSM
Academy, a resource for ITSM and ITIL, has performed research and published articles associated
with the return on investment for companies who implement ITIL®.
Referencing
specific
case
studies performed by IT
organizations within different types of companies (e.g. Healthcare,
Manufacturing, Government, etc) the
published information also has links to studies done by research and IT industry
magazines.
Helpful Links
ITIL® ROI
Adopting ITIL Service Management Principles is an immense undertaking that requires a complete ideological change in the organization. Because of the enormity of the adoption, it is important to quickly show a return on investment. This case study helps make the case for successful adoption and outlines the expected ROI.
Links to Resources / white papers
Here you can find more information about ITIL
® and how it aligns with process improvement and project management principles.
Additional Reference books
All students that attend our Authorized ITIL
® Training will receive the corresponding certified course material. However, there are many resource and reference materials that will assist you in adoption of ITIL
® Best Practices and certification efforts.
Instructor-led training
We routinely offer v3 Foundation level classes on our
public schedule. All levels of ITIL
® training may be scheduled privately and you may
also request a class and training date to be added to our public class schedules in Louisville, Fort Knox, or Cincinnati.